Phone 0116 2478088

Friday, November 24, 2017

All transactions are subject to our terms and conditions stated below

1. Delivery Terms

1.1 All orders received before 5pm will be despatched the same working day for next working day delivery.

1.2 Although most of our parcels are delivered next day - please note this is not a guaranteed service.

1.3 Dacpharma.co.uk cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. Orders received after 5pm will be despatched the next working day.

2. Delivery Attempts

2.1 Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.

2.2 On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to rearrange the delivery or collect the order from the local depot.

3.3 The parcel will be held at your local hub for 5 days before being returned to sender.

3. Returns

3.1 If for any reason you are not entirely happy with any products bought from our online shop you may return them back to us.

3.2 For returns to be correctly processed and refunded please email info@dacpharma.co.uk giving your full name and address, original date of purchase, and Paypal registered email address. A copy of this email must be attached securely to the outside of returning parcel.

3.3 Customers have the right to return any goods as long as we receive back within 7 days of purchase starting from the day after delivery.

3.4 We will refund the full amount for goods including any carriage charges incurred for the original delivery made by Dacpharma.co.uk in accordance with Distance Selling Regulations. Customers need to organise at their cost delivery back to Dacpharma.co.uk.

3.5 Goods must be unopened, undamaged, unused and in their original packaging to qualify for any refunds.

3.6 For any reason you cancel or refuse to accept delivery after your order is dispatched, we will refund your original purchase minus a return delivery cost of £15.00 per parcel after the parcel is returned.

4. Damaged Goods

4.1 In the unlikely event that you should receive damaged or faulty goods, please email info@dacpharma.co.uk giving your full name and address, original date of purchase, & Paypal registered email address.

4.2 If you can attach a photograph showing the damage this will help to speed up your claim. One of our sales team will then contact you to discuss further and process any refunds required.

5. Return Address

5.1 Please send all returns to:


DAC Ppharma
Unit 3 Magna Road
South Wigston
Leicester
LE18 4ZH

5.2 We cannot accept responsibility of non-delivery of returned goods.

5.3 We cannot refund any orders that have been partially used or opened – only full, undamaged orders will be considered for any refund.